Refund Policy

A legal disclaimer

At Eyelusion LLC, we are committed to providing professional esthetician services, including eyelash extensions, waxing, facials, and beauty products.

This Refund Policy outlines the circumstances under which refunds, credits, or adjustments may be provided.

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Please read this policy carefully before booking services or purchasing products. By using our services or purchasing products, you agree to this Refund Policy.

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General Information

The information provided here is for general guidance regarding refunds and cancellations.

It is not legal advice and does not constitute a binding agreement beyond the terms described in this policy.
We recommend consulting with a legal professional to ensure your policies comply with local consumer protection laws and regulations.

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Service Refunds

Appointments:

• Refunds for services (eyelash extensions, waxing, facials, training sessions) are not automatically guaranteed.

• Refunds or service credits may be considered at the discretion of Eyelusion LLC if a service was not delivered as promised, was unsatisfactory, or a scheduling error occurred on our part.

• Refund requests must be submitted within 24 hours of the service. Requests submitted after this period may not be considered.

Cancellations and No-Shows:

• Appointments canceled at least 24 hours in advance may be eligible for a reschedule or credit toward a future service.

• Late cancellations or no-shows may result in a cancellation fee or forfeiture of any prepayment.​

Product Refunds

Purchased Products:

• Refunds or exchanges for retail products are only available if the product is unused, unopened, and returned within 14 days of purchase.

• Damaged or defective products should be reported immediately; we may offer a replacement or refund at our discretion.

• Customized or personalized products are not eligible for refund.

Online Purchases:

• Products purchased through our website are subject to the same return and refund rules.

• Customers are responsible for shipping costs when returning products unless the return is due to a defect or error on our part.

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Partial Refunds

In some cases, partial refunds may be offered, such as:

• Services partially rendered or interrupted due to unforeseen circumstances

• Product returns that are opened or used but still usable

The amount of any partial refund will be determined at the sole discretion of Eyelusion LLC.

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How to Request a Refund

To request a refund or credit:

1. Contact Eyelusion LLC immediately after the service or product issue.

2. Provide your name, appointment or purchase details, and reason for the request.

3. Refunds, if approved, will be processed using the same payment method used for the original transaction.

Please allow up to 7–10 business days for the refund to be processed.

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Changes to This Refund Policy

Eyelusion LLC reserves the right to update, modify, or revise this Refund Policy at any time.

The revised policy will be posted on this page with a new “Last Updated” date.
Continued use of our services or website after updates constitutes acceptance of the new policy.

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Contact Us

If you have questions regarding this Refund Policy or need assistance, please contact us 

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